Privacy Policy
1. Introduction

Welcome to Doseal Limited. Your privacy is important to us. This Privacy Notice outlines how we collect, use, disclose, and protect your personal information when you access our services through the Doseal Pay app or interact with us online or offline.
Doseal Limited complies with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy laws.

2. Information We Collect

We may collect the following types of personal information when you use our services:

a. Personal Information You Provide
  • Name, contact details (email address, phone number), and address.
  • Payment information (e.g., credit/debit card details or mobile money account information).
  • Information you submit when creating an account or contacting customer support.
b. Information Collected Automatically
  • IP address, device information, operating system, and app usage data.
  • Cookies or similar technologies when you visit our website or use the app.
c. Information from Third Parties
  • Data from service providers for payment processing or identity verification.
3. How We Use Your Information

We use your information to:

  • Provide and manage services such as utility payments, airtime purchases, and bill inquiries.
  • Communicate with you about your transactions, account, or customer service queries.
  • Improve our products and services through analytics and feedback.
  • Ensure security and prevent fraud or misuse of our platform.
  • Comply with legal obligations and enforce terms of service.
4. Legal Bases for Processing (for EU Residents)

We rely on the following legal bases:

  • Performance of a Contract: To provide the services you request.
  • Legitimate Interests: For fraud prevention, security, and service improvements.
  • Consent: Where you have given explicit consent (e.g., for marketing purposes).
  • Compliance with Legal Obligations: To adhere to applicable laws.
5. Sharing Your Information

We may share your information with:

  • Service Providers: To facilitate payment processing, identity verification, or technical support.
  • Government Authorities: Where required by law or to protect legal rights.
  • Business Partners: When working with third parties for co-branded services or promotional activities (with your consent).
6. International Data Transfers

Your personal information may be transferred and processed in countries outside your residence. Doseal Limited ensures that appropriate safeguards, such as standard contractual clauses, are in place.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Notice or comply with legal, regulatory, or contractual obligations.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access to the personal data we hold about you.
  • Request correction or deletion of your information.
  • Object to processing or withdraw consent for specific uses.
  • Request data portability (for EU residents).
  • Lodge a complaint with a supervisory authority.
9. Security

We implement robust security measures to protect your data against unauthorized access, disclosure, or loss. This includes encryption, access controls, and regular system audits.

10. Cookies

We use cookies to enhance your user experience. You can manage your cookie preferences through your browser settings or the app’s privacy controls.

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. We will notify you of significant changes through the app, website, or email. The updated version will take effect immediately upon posting.

12. Contact Us

If you have questions or concerns about this Privacy Notice or your personal data, please contact us:
Doseal Limited
Email: info@doseal.co.uk
Phone: +447305097176
Address: 47 Wedgewood Road, Luton. LU4 0RG

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