Terms and Conditions

Welcome to Doseal Limited ("we," "us," or "our"). By accessing or using our services, including but not limited to the Doseal Pay mobile application, website, and associated platforms, you agree to abide by these Terms and Conditions ("Terms"). Please read them carefully before using our services.

1. Definitions

"Doseal Pay" refers to our mobile app that facilitates utility payments, airtime purchases, and other financial services.
"Services" means all functionalities, products, and support provided via Doseal Pay or related platforms.
"User" or "You" refers to anyone accessing or using our Services.

2. Acceptance of Terms

By registering for or accessing our Services, you confirm that you:

  • Are at least 18 years of age or have parental/guardian consent.
  • Agree to be bound by these Terms and our Privacy Notice.

If you do not agree, you may not use our Services.

3. Use of the Services

You agree to:

  • Use the Services only for lawful purposes.
  • Provide accurate and up-to-date information when required.
  • Maintain the confidentiality of your account credentials.
  • Notify us immediately in case of any unauthorized account use.

Prohibited uses include but are not limited to:

  • Using the platform for fraudulent activities.
  • Reverse engineering or exploiting our Services without authorization.
  • Sending harmful or malicious content via our platform.
4. Payment Terms

Payments for utilities, airtime, or other services processed via Doseal Pay are final unless explicitly stated otherwise.
We are not responsible for errors arising from incorrect payment information input by the User.
Applicable taxes and fees may apply to transactions, which will be displayed before you confirm payment.

5. License to Use Services

Doseal Limited grants you a non-exclusive, revocable license to access and use our Services under these Terms. You are not permitted to resell, distribute, or use the Services for commercial purposes without prior written consent.

6. Service Availability

We strive to ensure uninterrupted service but do not guarantee that access will always be available. Doseal Limited reserves the right to modify, suspend, or terminate the Services at any time for maintenance, updates, or unforeseen events.

7. Third-Party Services

Our Services may integrate with or depend on third-party providers (e.g., mobile money platforms, utility companies).
Doseal Limited:

  • Is not responsible for failures or issues arising from these third-party platforms.
  • May share User data with third parties only to provide or improve the Services as outlined in our Privacy Notice.
8. Termination of Services

Doseal Limited may suspend or terminate your access to the Services if:

  • You violate these Terms.
  • Required by law or due to unforeseen circumstances.

Upon termination, you must cease using the Services immediately.

9. Liability Limitations

To the extent permitted by law:
Doseal Limited disclaims liability for indirect, incidental, or consequential damages.
The maximum liability for direct damages is limited to the amount of fees you have paid for our Services in the past 12 months.

10. Intellectual Property

All content, trademarks, and software related to Doseal Limited are protected by applicable intellectual property laws. Unauthorized use or duplication is prohibited.

11. Privacy

Your use of the Services is governed by our Privacy Notice, which outlines how we handle your personal information.

12. Dispute Resolution

For any disputes arising out of these Terms, we encourage direct resolution through our support channels.
Legal claims, if unresolved, shall be governed by the laws of [Insert Jurisdiction] and subject to arbitration unless prohibited by local laws.

13. Amendments

We may modify these Terms at any time. Significant changes will be communicated via the app or your registered email. Continued use of our Services indicates acceptance of the revised Terms.

14. Contact Information

For queries, feedback, or complaints, you can reach us at:
Doseal Limited
Email: info@doseal.co.uk
Phone: +447305097176
Address: 47 Wedgewood Road, Luton. LU4 0RG

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